No Favorites
View Full List

Ron Brooks Reviews & Customer Feedback – April 2015

At Ron Brooks we strive for 100% total customer satisfaction, and we want every single customer to enjoy owning and looking after their vehicle. We’re proud of the positive feedback people give us and some of April’s happy customers are shown below. These Ron Brooks reviews are collected directly from our questionnaires that we send out to our customers after a vehicle purchase or service.[spacer space=”30px”]

[testimonials backgroundcolor=”” textcolor=””]
[testimonial name=”J. Parkin” gender=”female” company=”Ron Brooks Ilkeston” link=”” target=”_self”]I just wanted to convey my appreciation for the outstanding customer service I received again when my car was with you for its MOT and service. I purchased the car (a Corolla Verso) from you a few years ago and have always been impressed with the service I have received. Prior to that I had a Toyota Avensis, also purchased from Ron Brooks. I always receive a warm welcome and get well looked after if I have to wait for any reason. I was contacted about some extras that were needed on Saturday and given the option of having them done. The use of a courtesy car whilst my car is with you is always a bonus and saves all the inconvenience of getting lifts etc. These are always clean and well presented. When I collected my car I was impressed that all the work had been completed in a short time and it looked much better for having been cleaned! I always feel that excellent customer care is the basis of any good business and therefore wanted to congratulate your company on providing such a high level of such a crucial element, alongside the great workmanship that I associate with the Toyota name. I have completed the online survey which I received in an email but didn’t feel that it gave me the opportunity to give you this very positive feedback.I always feel that excellent customer care is the basis of any good business and therefore wanted to congratulate your company on providing such a high level of such a crucial element, alongside the great workmanship that I associate with the Toyota name. I have completed the online survey which I received in an email but didn’t feel that it gave me the opportunity to give you this very positive feedback. [/testimonial]
[/testimonials]

[testimonials backgroundcolor=”” textcolor=””]
[testimonial name=”Mr Heathcote” gender=”male” company=”Ron Brooks Mansfield” link=”” target=”_self”]I cannot praise John Faghy and his team too highly. From the very first contact, they make you feel a valued client: nothing appears to be too much trouble. I’ve never had to take the car back when it has been serviced or after minor repairs. They do it right the first time! Their reception area is comfortable and relaxing, even their coffee is good! I’m “careful” with my money but Ron Brooks (Mansfield) is one of the (few) places where I don’t begrudge the pennies. I trust them.[/testimonial]
[/testimonials]

[testimonials backgroundcolor=”” textcolor=””]
[testimonial name=”Mrs Forsyth” gender=”female” company=”Ron Brooks Mansfield” link=”” target=”_self”]I would like to thank you and your team for the excellent service we have received throughout the purchase of our new vehicle. In particular Rebecca has been supportive and knowledgeable. Always ensuring we were kept informed of the progress of our purchase. Paperwork was accurately prepared in advance making the whole process quick and painless. The surprise of flowers, photos and chocolates ensured that collecting the car was a pleasantly memorable occasion. Again many thanks. [/testimonial]
[/testimonials]

[testimonials backgroundcolor=”” textcolor=””]
[testimonial name=”J. Housden” gender=”female” company=”Ron Brooks Mansfield” link=”” target=”_self”]I first saw Alex, who was very helpful in discussing what cars were on sale and encouraging me to have a go at selling my own car, instead of part exchanging it, which I did and sold it within a week. Unfortunately when I came back Alex was on leave so I spoke to James, who gave me a test drive in the Aygo and again was very helpful, despite me not being very decisive. I then came back again and James was on leave, so I spoke to another salesman (I cannot remember his name), who eventually sold me the car, but passed the sale to James as he had done the test drive etc… Whilst waiting for the car to be ready James kept me well informed of what was happening and when the car would be ready. Again thank you for great service, and the chocolates were lovely. [/testimonial]
[/testimonials]

[testimonials backgroundcolor=”” textcolor=””]
[testimonial name=”Mrs Laing” gender=”female” company=”Ron Brooks Ilkeston” link=”” target=”_self”]As usual the staff were kind and helpful[/testimonial]
[testimonial name=”Mr Williams” gender=”male” company=”Ron Brooks Ilkeston” link=”” target=”_self”]The team is great as is the coffee!![/testimonial]
[testimonial name=”Mr Sewell” gender=”male” company=”Ron Brooks Ilkeston” link=”” target=”_self”]No problems at all, but I couldn’t find a field to put praise in. Everything went perfectly. Ryan collected the car in the morning and delivered it back at the agreed time – This collection service is much appreciated. I’ve never had it with other dealers and see it as a big plus. Also, my car was spotless on return, both inside and out – even the boot had been tidied. Please pass on my thanks to Ryan, he did a brilliant job. It’s all good![/testimonial]
[testimonial name=”Mr Hinchliffe” gender=”male” company=”Ron Brooks Mansfield” link=”” target=”_self”]Have always been extremely satisfied with all aspects of the service received.[/testimonial]
[testimonial name=”Mrs Bowes” gender=”male” company=”Ron Brooks Mansfield” link=”” target=”_self”]Your service is excellent, thank you.[/testimonial]
[/testimonials]